Refund & Return Policy

1. Scope

This policy applies to: (a) services provided at customer sites and (b) parts supplied and fitted by ApplianceCare. It does not apply to manufacturer warranties for parts or appliances; such warranties are governed by the part manufacturer or brand.

2. Appointment cancellations & rescheduling

• If you cancel or reschedule before the technician departs, there is no charge.
• If the technician has already departed or reached the site, a service visit fee (diagnosis/visit charge) may apply to cover travel and time.
• We will always aim to provide clear notice of arrival windows to reduce cancellations.

3. Refunds for services

• Service fees paid for work not yet started may be refunded in full if cancelled prior to work commencement.
• If you believe the service performed was unsatisfactory, please contact us within 7 days so we can inspect and address the issue. Workmanship concerns will be reviewed and, where appropriate, corrected at no extra charge under our service-specific terms.
• We do not provide refunds for services where a clear fault or misuse by the customer is found and verified by the technician.

4. Returns and refunds for parts

• Unopened, unused parts may be eligible for return within 7 days of supply, subject to supplier terms. Returns will incur any direct restocking or shipping fees charged by our suppliers.
• Parts that have been fitted or installed cannot be returned unless the part is proven to be defective and the supplier agrees to accept the return.
• If a supplied part is found defective within the supplier's warranty period, we will assist with replacement or refund subject to supplier policy and proof of purchase.
• Custom-order items, special-order parts, or sealed electronic components that cannot be resold are typically non-returnable.

5. Workmanship & warranty

• Any workmanship promise or short-term service warranty will be clearly stated on the service invoice. Terms vary by repair type and part source.
• Workmanship remedies typically include a free follow-up visit to correct issues directly related to the initial repair, within the stated warranty period.
• Manufacturer warranties on parts or appliances are separate; ApplianceCare does not extend or replace manufacturer warranties.

6. Exceptions & non-refundable items

• Consumable items (e.g., fuses, adhesives, thermal paste) once used are non-returnable and non-refundable.
• Refunds are not provided for damage caused by misuse, neglect, improper installation by third parties, or external factors (e.g., power surges, water damage) unless explicitly covered under a supplier warranty.
• Inspection fees or travel charges already incurred are generally non-refundable if the technician attended as scheduled.

7. How to request a refund or return

1. Contact ApplianceCare by phone at +91 9766003448 or use our contact form explaining the issue.
2. Provide your invoice/booking reference, date of service, and photos if relevant.
3. We will acknowledge receipt and explain the next steps — this may include arranging an inspection, contacting the part supplier, or arranging collection of an unused part.

We aim to acknowledge refund/return requests within 2 business days and resolve them promptly, subject to supplier response times.

8. Dispute resolution

If you are not satisfied with our resolution, please raise the issue with us in writing (email or contact form). We will review the case and respond. If the matter remains unresolved, parties may pursue mediation or other remedies under applicable law.

9. Contact details

ApplianceCare — Independent appliance repair (Nashik)

Phone: +91 9766003448
Email: info@appliancecare.shop
Website: appliancecare.shop

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when this policy was last changed.